Frequently Asked Questions

Everything you need to know about your K-Beauty journey.

When will my order ship?

Orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your package's journey.

What is your return policy?

We offer a 30-day return policy for most products. Items must be in their original packaging and at least half-full to be eligible for a refund or store credit.

Are your products authentic?

Yes, we work directly with brands in Korea to ensure every product sold on Soko Glam is 100% authentic and curated for the highest quality.

Do you ship internationally?

Currently, we ship to the United States, Canada, and select international countries. Shipping rates and delivery times vary based on your location.

How do I know which products are right for my skin type?

We recommend taking our Skin Quiz or visiting The K-Log for expert advice and routines tailored to oily, dry, sensitive, or combination skin.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Afterpay for flexible interest-free installments.